Case Manager (PACT) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

The Program for Assertive Community Treatment (PACT) is an evidence based treatment modality designed specifically to serve those with severe and persistent mental illness. Clients served by PACT are typically diagnosed with a thought disorder, have a history of psychiatric hospitalization, and are unable to engage with more traditional forms of outpatient care.

Join the McNabb Center Team as PACT Case Manager today!

The PACT Case Manager serves as a member of a multi-disciplinary team by providing case management services to clients. Duties include:

  • Referral, linkage, and advocacy services to promote access to resources
  • Side by side support in the community and during appointments to promote engagement and accurate understanding of information
  • Ongoing assessment of client functioning to relay information to other members of the clinical team
  • Crisis intervention and emergency services as needed

COMPENSATION: Starting salary for this position is approximately $19.48 /hr based on relevant experience and education.


  • Schedule is variable and includes a mix of 8am - 5pm and 11am - 8pm shifts. 
  • Shifts include a rotation of both weekends and holidays. 
  • Staff provide on call coverage that may include overnight contact with clients. 
  • This position includes some flexibility to allow for coverage during staffing shortages.


  • Mostly limited to Knox County with the rare potential for travel to surrounding counties. 
  • This position does require the transportation of clients in a personal vehicle.


  • Basic computer skills are required for email, time keeping, and documentation in the electronic medical record.  
  • Staff will be issued a laptop and cell phone will will maintain security of these items. 



  • Bachelor's degree in the field of counseling, psychology, social work, sociology, or other behavioral science field.

Experience / Knowledge:

  • At least one year of experience working with the SPMI population preferred. 
  • Must have the ability to relate positively with and be emotionally supportive of clients with severe and persistent mental illness.


  • Minimal exposure to biological hazards.
  • Hearing of normal/soft tones and close eye work.
  • Valid driver's license.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required (training provided).
  • Required to be certified in and adequately implement verbal de-escalation techniques.
  • Applicants should be able to exercise sound judgement under pressure.
  • Clinical staff may be required to get an F endorsement to transport clients as necessary.

Apply today to work where we care about you as an employee and where your hard work makes a difference!

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.