Case Manager (Community Crisis Liaison) Knox

Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

Join the McNabb Center Team as a Community Crisis Liaison for the Crisis Stabilization Unit (CSU) today!

The Community Crisis Liaison serves as a clinical member of the Crisis Stabilization Unit (CSU) providing transportation and side by side assistance as needed for clients attending appointments. 

  • Act as a liaison between client and community partners to ensure that client gains access to identified resources. 
  • Provides crisis intervention to help clients de-escalate with the intention to divert client to least restrictive level of care. 
  • Embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care.

COMPENSATION: Starting salary for this position is approximately $15.51 /hr based on relevant experience and education.


  • Flexibility required at high volume service times to provide transportation to clients assessed by CSU. 
  • Hours may vary depending on the needs of the program. 
  • In person daily attendance is essential for this position except in instances of approved time off.


  • This position requires utilizing a personal dependable vehicle to conduct Center business. 
  • Maintaining a dependable vehicle and certified driver status is a condition of employment. 
  • An F Endorsement is required as staff members may be required to provide transportation in their personal vehicle. 
  • Staff members are reimbursed for use of their vehicle for this purpose. 
  • This position may be required to travel to out of state conferences/meetings as applicable.


  • This position does require basic computer skills for timekeeping, scheduling, use of electronic medical records, and experience with Microsoft Office Products (Word/Excel/Outlook).

QUALIFICATIONS - Community Crisis Liaison


  • Must have at least a Bachelor's degree in a health-related field of counseling, psychology, social work, sociology, or a behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and developmental / intellectual disability.

Experience / Knowledge:

  • One year practical experience working with individuals with a mental illness required.
  • Must have a strong commitment to the right and ability of each person with a mental illness to live and work in the community and to have access to competent and appropriate support services. 
  • Must have demonstrated ability to abide by professional/ethical code of conduct and to establish supportive and respectful relationships with clients.


  • Minimal exposure to biological hazards.
  • Frequent exposure to unpleasant odors.
  • Hearing of normal / soft tones and close eye work.
  • Valid driver's license.
  • Lifting up to 50 lbs.
  • Pushing/pulling up to 150 lbs.
  • Frequent sitting, standing, walking, bending, stooping, and reaching.
  • CPR and First Aid certification required.
  • Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, running, and walking.
  • Clinical staff members must possess reliable transportation, the ability to acquire an F endorsement on driver's license, and transport clients.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.