Case Manager (Homeless Response Team) Hamilton

Help Others, Make a Difference, Save a Life.

The McNabb Center is the region's leading nonprofit provider of mental health, substance use, social and victim services. By focusing on an individual's "Well Mind, Well Being," we provide a quality and compassionate approach to care from infancy through adulthood.

Do you see yourself as a part of this life-changing work? If so, we are currently seeking a qualified and motivated professional for the following position: Homeless Response Team Case Manager.  Join our team today!

SUMMARY - Homeless Response Team Case Manager

The Homeless Response Team Case Manager is responsible for providing outreach in the community for those individuals/families who are homeless and/or at risk of becoming homeless, assisting clients with securing and maintaining permanent housing, providing information and referral, agency linkage, advocacy, community visits, and follow-up services as defined by the Case Management Service Plan. Serves individuals and families identified as homeless or chronically homeless and having a mental health, or substance use, or co-occurring disorder. Provides crisis intervention and emergency services, as well as utilizes center-wide and community resources as needed for client benefit. Embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care.

COMPENSATION: Starting salary for this position is approximately $15.78/hour based on relevant experience and education.

QUALIFICATIONS - Homeless Response Team Case Manager


  • Must have at least an Bachelor's Degree or higher in a health-related field of counseling, psychology, social work, sociology, or a behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and developmental delay.

Experience / Knowledge:

  • Experience in the areas of psychopathology, counseling, theory, cultural diversity, human development, etiology and treatment of alcohol and drug abuse and mental illness. One-year experience in the social work field or a behavioral health setting preferred.

Physical/Emotional/Social - Skills/Abilities: 

  • Ability to exercise sound judgment under pressure, utilize effective decision-making skills, and set and demonstrate appropriate boundaries.
  • Epathetic listening, flexibility, willingness, and adaptability to working with diverse populations, communicate effectively and possess good time management and organizational skills.
  • Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Must be able to work in the community, working directly with the Outreach Coordinator and with landlords, housing organizations, etc. 
  • Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person,  and walking.  Frequent sitting, standing, walking, bending, stooping, and reaching.

Equipment/Technology: Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role. 

Schedule: Monday- Friday 8:00 to 5:00 pm regular schedule. This is not a remote position. Must be able to work flexible hours to meet the needs of the program, especially in regards to 24/7 programming. Will rotate in a 24-hour/7days a week on-call schedule and provide direct coverage Monday through Friday.

Travel:  Maintaining a dependable vehicle and certified driver status is a condition of employment with a valid driver license with F endorsement, valid car insurance, and 3 years of acceptable driving history. Must be capable of driving your personal vehicle to transport clients as necessary. Driving the Center van to transport clients is expected of staff in this position and requires the individual to be eligible for coverage under HRMC insurance policy.  

Equipment/Technology: Proficiency utilizing computers, cell phone, text messaging, and email are all required for this role.

MC is an EOE. MC conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.  Bilingual applicants are encouraged to apply.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.  This organization reserves the right to revise or change job duties as the need arises.  Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.  This job description does not constitute a written or implied contract of employment.